Lowell Light & Power Recognized with National Customer Satisfaction Award

Megan Mora, Lisa Pape, Julie Stewart, Hillary Fisk, Emily Mackie (l to r) with award. Photo courtesy of LLP

We received the following press release from Lowell Light & Power.

November 20, 2023 – LOWELL LIGHT & POWER has been recognized by the American Public Power Association (APPA) with a Public Power Customer Satisfaction Award for providing excellent service to Lowell, Michigan.

Winners of Public Power Customer Satisfaction Awards are chosen at gold, silver, and bronze levels based on responses to customer surveys, and are recognized for setting the highest bar in the industry in terms of engaging, communicating, and servicing their customer’s needs.

Lowell Light & Power is one of only two in the Nation awarded with Gold level recognition for an average rating greater than 95% across the eight categories:

  • Customer service
  • Field personnel
  • Communication
  • Reliability
  • Value
  • Outage response
  • Innovation
  • Overall satisfaction

“We are in the public power business to serve the people of Lowell,” said Charlie West, General Manager. “To be recognized by this community for our dedication to excellence in this service is incredibly gratifying. We have an exceptional team here at Lowell Light & Power, from the office to the field.”

APPA is the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide. It represents public power before the federal government to protect the interests of the more than 49 million people that public power utilities serve, and the 96,000 people they employ. APPA advocates and advises on electricity policy, technology, trends, training, and operations.

For more information, visit PublicPower.org.

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